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Accessibility statement

This website for gamblers and their relatives is run by the Swedish national gambling helpline (Stödlinjen) at the Centre for Psychiatry Research. We want as many people as possible to be able to use the website. This page describes how complies with Swedish law on the accessibility of digital public services, any known accessibility problems, and how you can report shortcomings to us so that we can improve the site.

How accessible is the website?

We are aware that parts of the website are not fully accessible. See the Inaccessible content section below for more information.

What can you do if you cannot use parts of the website?

If you need information from that is inaccessible to you, please email The response time is normally 1–2 working days. You can also call us at 020-81 91 00.

Report accessibility problems

We constantly strive to improve the website's accessibility. If you discover problems that are not described on this page, please email or call us at 020-81 91 00.

Enforcement procedure

If you contact us with a complaint and are unhappy with our response, please contact Digg, the Swedish Agency for Digital Government.

Report accessibility problem (

Technical information about website accessibility

This website does not comply with the Swedish Act on the Accessibility of Digital Public Services. Inaccessible content is described below.

Inaccessible content


There are shortcomings in documents published after September 23, 2018

  • Some documents are not properly rendered (tagged) to work with screen readers.
  • The reading order may be incorrect in some documents.
  • In some documents, the alt texts for graphics are missing.

Third-party products

The chat function at is not fully accessible to the blind or people with impaired vision.

  • Insufficient contrast in text, components, and graphic elements.
  • The code lacks language coding.
  • No page title.

The Swedish national gambling helpline's chat opens in a new page operated by a different provider. We do not have the option to change the existing chat. We are working to find a chat solution that meet the accessibility requirements.

How we tested the website

We have conducted a self-assessment (internal testing) of

The latest assessment was conducted on 09-06-2022. The report was last updated on 09-06-2022.

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Last updated: 8/24/2023

Published: 5/31/2023